FAQ

Q. What kind of warranty does my repair come with?
A. All of our repairs come with a 6-month warranty (excluding water damage).

Q. What hours are you open?
A. Monday – Friday 10 a.m. – 7 p.m., Saturday 10 a.m. – 3 p.m., closed Sunday.

Q. How long does it take to fix my phone for mail-in service?
A. Turnaround time is an estimated 48 hours if the part is in stock.

Q. Does your work void the warranty on my device?
A. Your warranty is already void once the damage occurs, however after we fix your phone, you are under the CPR® 6-month parts and labor warranty!.

Q. What happens if my device is left with CPR® for a long period of time?
A. CPR® will hold onto your device for 10 days, after that (without at least a call) CPR® will recycle your electronic device. Please do not confuse 10 days with 10 years as our former customer R.I.P. van Winkle did.

Q. Can you fix water damaged gadgets?
A. CPR® has an 85% success rate in reviving gadgets damaged by liquid in any way.

Q. Will my data be lost during your repair?
A. CPR® does not do anything that will lose your data while your device is being repaired. There are times where the damage to your phone erases your data, but this is only discovered when your repair needs are met.

Q. Can you backup my data on my phone?
A. CPR® offers a complete service for efficient data backup, just ask for it!

Q. How do I pay for the repair?
A. CPR® accepts Visa, Mastercard, Debit and of course, Cash!

Q. Does the estimated price include labor?
A. All prices include parts and labor.

Q. Does the estimated repair cost include labor?
A. Yes, our estimates include labor and return shipping is free with all completed repairs.

Q. What if I choose not to have my phone repaired?
A. If a repair is declined, a $15.00 service and shipping fee applies for all declined repairs. This fee can be waived if the customer agrees to donate their non-repairable phone to CPR®, opening the door to environmentally-friendly recycling.

Q. What if I already have the part that is needed to fix my phone?
A. We can install your part just for the cost of labor, however we cannot warranty those types of repairs because we do not know if your part was purchased from a reputable vendor.

Q. What should I do if my phone has liquid damage?
A. Take the battery out immediately, and send it to us as quick as possible! We will take care of you from there!

Q. Why should I trust your company?
A. CPR® is the oldest, most widely known name in the Cell Phone Repair industry. We are factory authorized so that means all of the parts we use are brand new from the factory, all repairs include a 6-month warranty, and turnaround time in as little as 1 hour!